Click here for a larger image
Non-Slip Waterproof Rubber Surface

Frequently Asked Questions

1. How much does it cost to run a HeatTrak mat?
    The cost to operate the HeatTrak mat depends on the size of the mat. On average, each mat costs approximately $0.15 an hour to operate. Assuming the mat is on for 4-6 hours per snow day, the approximate cost per snow day to operate is between $0.60 and $0.90.

2. Do I roll the mats up after every use or can they be left outside for a long period of time?
    The mats are very durable and are designed to be left outside for the entire winter season. The winter elements will not harm the mat in any way.

3. Do I leave the mats on all the time?
    The mats only need to be left on during the snowfall and/or for a period of time after the snowfall. Best is to have an electrician wire the outlet to a switch inside the facility. This way the mats can be turned on and off from inside. It is preferable not to remove the mats from the outlet during the winter.

4. Will the mats wear out if I leave them on for the entire winter?
    No.

5. Can the mats be automatically controlled?
    Yes. There are automatic controllers that can turn your mat on and off.

6. How many mats can plug into a single outlet?
    The number of mats that can plug into a single outlet depends on the mats’ total amperage and the circuit breaker rating. Most household circuits can handle 15 amps. For a listing of the amperage for each mat size, refer to the table below.

7. Will the mats work if plugged into a GFCI (Ground Fault Circuit Interrupter) outlet?
    Yes.

8. How hot does the mat get?
    The mats will maintain an average temperature of 50 degrees Fahrenheit. Don’t be concerned about your pets burning their feet. At the same time, don’t be shocked to see your pets lying on the mats for warmth.

9. Do I turn on the mat before it snows or after it snows?
    The best way to use the HeatTrak mats is to turn them on before the snow begins to fall. This way, no snow will accumulate on the mats, since the snow flakes will evaporate as soon as they fall. However, you can turn on the mats after the snow has already fallen. In this case, give the mats a few hours to melt through the snow.

10. How long does it take to melt the snow?
    The mats will melt snow at an average rate of 2” per hour.

11. What happens to the water when the snow melts?
    The best way to use the HeatTrak mats is to turn the mat on before the snow begins to fall. This way, there will not be any water accumulation when the snow melts, because the snow flakes will evaporate as soon as they land on the mat. However, you can turn on the mats after the snow has already fallen on them. In this case, give the mat a few hours to melt through the snow. When the snow melts, there will be a slight water run-off, but the run-off will go under the snow that lines the mat. Also, there will be small puddles on the mat until the water completely evaporates. But have no fear, these small puddles will be beneath the non-slip treading, so there shouldn’t be any slip hazard. Eventually, all the water will evaporate.

12. Can the mat be secured to the ground?
    The HeatTrak mats and stair treads are designed and built with grommet holes to make securing the mats both simple and effective. To secure the mats, we recommend using screws that are appropriate for the specific surface (i.e. wood screws, concrete screws, etc.)

13. Can I drive on the mats?
    No. For foot traffic only.

14. How long is the electrical cord? Can I use an extension cord?
    The mat comes with a 6’ long cord. You can use an extension cord as long as you properly cover the connection point of the two cords so that water does not touch the electrical pins.

15. Where is the power cord located on the mat?
    The default location of the power cord is on the lower right corner of the mat, which is also the upper left corner if you rotate the mat. See below. The power cord can be reversed to the other side if requested in the order.

16. What type of outlet should I use for the mats?
    The plug on the mat looks like the diagrams below. Make sure the outlet you are plugging the mat into has a similar looking receptacle.

17. Can HeatTrak make me a custom-sized mat? Yes, as long as the mat is not wider than 36” and longer than 25’. There are a few other limitations, please call us or the HeatTrak office for further
assistance.

18. How many years will the mats last?
    The mats should last 3-5 years if maintained properly. For proper maintenance instructions, see the installation manual that comes with the product

19. How long is the warranty?
    All HeatTrak products come with a 2-year manufacturer’s warranty.